Terms of Service

1. Agreement to Terms

Find Parent Advocates is operated by Team-Based, LLC ("we," "our," or "us"). By accessing or using Find Parent Advocates, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Our Services

Find Parent Advocates is a platform that connects parents with special education advocates. We provide the following services:

• A directory of special education advocates
• Tools for advocates to create and manage their profiles
• Communication tools between parents and advocates
• Educational resources about special education advocacy
• Service bundles with Associate Advocates
• Advocacy services through our Associate Advocates program

Our platform includes both independent advocates who list their services in our directory and Associate Advocates who are directly affiliated with Find Parent Advocates. When purchasing service bundles through our platform, clients will be matched with Associate Advocates who provide advocacy services on behalf of Find Parent Advocates.

3. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password.

You agree to notify us immediately of any unauthorized access to or use of your account.

4. User Conduct

You agree not to:

• Use the service for any unlawful purpose
• Harass, abuse, or harm other users
• Share false or misleading information
• Submit fake, fraudulent, or misleading reviews
• Impersonate another person or entity when submitting reviews
• Attempt to access accounts or data you're not authorized to access
• Interfere with or disrupt the service

Violation of these conduct rules may result in suspension or termination of your account, removal of content, and other appropriate actions.

5. Reviews & Verification

We encourage users to provide honest and constructive feedback about their experiences with advocates on our platform. Reviews are an important part of our community and help other users make informed decisions.

Review Guidelines

When submitting a review, you agree to:

• Provide truthful and accurate information about your experience
• Base your review on actual services received from the advocate
• Use respectful language and avoid personal attacks
• Not submit multiple reviews for the same advocate or service
• Not review advocates with whom you have no genuine service relationship

Verification Process

We offer an optional verification system to help build trust in our review community. Users may choose to verify their reviews by:

• Providing a valid email address for verification purposes
• Confirming they have received services from the advocate being reviewed

Email addresses provided for verification are used solely for verification purposes and are not shared publicly or used for marketing. Verified reviews receive a verification badge to indicate their authenticity.

False Information Policy

Submitting false, misleading, or fraudulent reviews violates our Terms of Service. This includes but is not limited to:

• Reviews about advocates you have not actually worked with
• Providing false information during the verification process
• Creating fake accounts to submit multiple reviews
• Reviews submitted on behalf of others without disclosure

Enforcement

We reserve the right to investigate the authenticity of reviews and may contact users to verify their experiences. Violations of our review policies may result in:

• Removal of the review and loss of verification status
• Account restrictions or suspension
• Permanent ban from submitting future reviews
• Termination of account access

We may remove reviews that violate these terms without prior notice. Users who consistently violate our review policies may be permanently banned from the platform.

6. Advocate Terms

Independent advocates using our directory agree to:

• Provide accurate information about their qualifications and experience
• Maintain professional conduct in all interactions
• Respond to inquiries in a timely manner
• Handle their own payment arrangements with parents
• Comply with all applicable laws and regulations
• Not misrepresent their affiliation with Find Parent Advocates

Independent advocates listed in our directory are not employees or agents of Find Parent Advocates. They are independent professionals who set their own rates, terms, and availability.

7. Associate Advocate Terms

Associate Advocates are directly affiliated with Find Parent Advocates and agree to:

• Complete our vetting and training program
• Provide advocacy services in accordance with our standards and practices
• Maintain confidentiality of client information
• Document their time and activities for client billing purposes
• Follow our policies for client communication and service delivery
• Participate in ongoing professional development
• Accept clients as assigned through our matching process

Associate Advocates represent Find Parent Advocates when providing services through our service bundles. Specific terms of engagement for each client relationship will be provided in a separate engagement agreement.

8. Parent Terms

Parents using our platform agree to:

• Provide accurate information when seeking services
• Communicate respectfully with advocates
• Pay for services according to the agreed-upon terms
• Not share advocate contact information outside the platform
• Understand that advocacy results cannot be guaranteed
• Provide relevant documentation and information needed for effective advocacy

9. Payments & Service Bundles

For independent advocates listed in our directory, Find Parent Advocates does not process payments between parents and advocates. All payment arrangements are made directly between parents and independent advocates.

For our service bundles with Associate Advocates, payments are processed through our platform. By purchasing a service bundle, you agree to the following:

• All fees are paid upfront for the purchased bundle
• Hours included in bundles are valid for 12 months from purchase date
• Unused hours after 12 months expire without refund
• Additional hours beyond the bundle can be purchased at our standard hourly rate
• Service bundles can be used for multiple children within the same family

We use secure payment processors for all transactions. By making a purchase, you authorize us to charge the payment method you provide.

10. Refunds & Cancellations

Our satisfaction guarantee provides that if you're not satisfied with the level of support provided within the first hour of service, we'll work with you to find another advocate or provide a refund for unused hours.

To request a refund or advocate change, please contact us immediately after your first session. Refund requests made after additional hours have been used will be considered on a case-by-case basis.

We reserve the right to deny refunds in cases where:

• Services have been substantially delivered
• The request is made after 30 days from the initial service
• There is evidence of abuse of the refund policy

11. Limitation of Liability

Find Parent Advocates is not responsible for:

• The outcomes of advocacy efforts
• Decisions made by schools or educational authorities
• Quality of services provided by independent advocates listed in our directory
• Disputes between parents and independent advocates
• Any damages resulting from use of the service

For services provided by Associate Advocates, we strive to maintain high standards of quality but cannot guarantee specific outcomes in educational matters, as final decisions rest with schools and educational authorities.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and share your information.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform.

14. Contact Us

If you have any questions about these Terms, please contact us at: