Terms of Service

1. Agreement to Terms

Find Parent Advocates is operated by Team-Based, LLC ("we," "our," or "us"). By accessing or using findparentadvocates.com, our advocate portal, or related services, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Our Services

Find Parent Advocates is a directory and technology platform. We help families search for independent special education advocates by location, specialty, and reviews. We help advocates list their practice, receive parent inquiries, and manage their public presence. Contact and inquiry features are for parents and caregivers seeking advocacy for a child, not for commercial outreach to listed advocates.

Our platform includes:

• Location-based advocate search and public profile pages
• Parent inquiry forms delivered to an advocate's portal inbox
• Public parent tools, such as the Florida FES-UA calculator, that you can use without contacting an advocate. If you opt in, we introduce you to one listed advocate
• Verified client reviews on advocate profiles
• Public parent ratings of school districts. Each page is one local education agency. Posting a rating does not require an account
• Consultation booking for eligible Professional advocates
• Market trends analytics summarizing directory search demand and listing presence for subscribed advocates
• Educational articles, guides, and knowledge base content
• Advocate portal tools, including profile editing and billing
• Direct advocacy services through our Associate Advocates program (separate from independent directory listings)

3. User Accounts

When you create an account, you must provide accurate information and keep it current. You are responsible for activity under your account and for safeguarding your password.

Notify us promptly at support@findparentadvocates.com if you suspect unauthorized access.

4. User Conduct

You agree not to:

• Use the service for unlawful purposes
• Harass, threaten, or abuse other users
• Post false, misleading, or defamatory content
• Submit fake, fraudulent, or misleading reviews
• Impersonate another person or entity
• Scrape, crawl, or harvest data without permission
• Interfere with platform security or operations
• Circumvent access controls or subscription requirements
• Post personally identifiable information about students, parents, or families in public areas of the platform
• Contact listed advocates through inquiry forms, profile contact details, booking tools, or any other channel we provide, except as a parent or caregiver seeking special education advocacy for a child
• Use those channels to recruit advocates, pitch products or services, propose business partnerships, or send other commercial or promotional messages

We may suspend or terminate accounts that violate these rules, remove content, or take other appropriate action.

5. Reviews and Verification

Reviews help families compare advocates. We encourage honest feedback based on real experiences.

Review guidelines

When submitting a review, you agree to:

• Describe an actual service relationship with the advocate
• Provide truthful and accurate information
• Use respectful language
• Submit only one review per advocate per service relationship
• Not submit reviews on behalf of others without disclosure

False information

Submitting false, misleading, or fraudulent reviews violates these Terms. This includes reviews for advocates you did not work with, fake accounts used to post multiple reviews, or false verification information.

Enforcement

We may investigate reviews and contact submitters to verify them. Violations may result in:

• Removal of the review
• Loss of verification status
• Account suspension or permanent ban

We may remove reviews that violate these terms without prior notice.

6. District Rating Guidelines

A parent or guardian can rate a school district on its public district page. Each page is one local education agency, such as a county school district or a charter that the National Center for Education Statistics lists separately. No account is required to post. These guidelines are part of these Terms.

A rating is one person's account of their own experience. It is not a survey of every family in the district, and it is not a finding about compliance with the Individuals with Disabilities Education Act.

Who can post

• Post only about a district you dealt with as a parent or guardian.
• Describe your own experience. Do not write for another family.
• Do not post the same rating more than once, or coordinate a pile of ratings on one district.
• District staff should not rate their own agency.

What a useful rating includes

• What happened, and what another parent should know. Meetings, evaluations, services, communication, progress updates, and inclusion are the categories on the form.
• What worked and what did not, when both are part of your experience.
• A score from 1 to 5 on every category. 1 is Awful. 5 is Great.
• A low score or a difficult experience can stay on the page when the written rating follows these rules.

What we remove

We remove a rating that includes any of the following:

• A child's name, school, classroom, or other detail that identifies a student
• A staff member's name, or contact information for a staff member or another family
• Profanity, slurs, name-calling, or harassment
• Remarks about a person's appearance, age, gender, race, ethnicity, religion, disability, or sex life, or about their family
• A claim that someone committed a crime
• A link or a URL
• A comment whose point is to answer or attack another rating. Write your own experience instead.
• A rating with no substantive description of what happened

This is not the place to report a current danger. If you believe a child or an adult is in danger, contact the school district or law enforcement.

How moderation works

• We may remove a rating that breaks these rules. We do not rewrite a rating to make it comply.
• We do not remove a rating only because the score is low or the experience was negative.
• A signed-in user can report a rating. A report asks for another look. Disagreeing with a rating is not a reason to report it.
• Marking a rating helpful requires an account. Posting does not.
• We are not a finder of fact. A rating that follows these rules can stay up even if the district disagrees with the details.

How to read the ratings

Read more than one rating, and use them with other sources when you are making a decision about a child's education. The advocate profiles shown beside a district are public listings with an address in that state. A profile on a district page is not a paid placement, and it is not a statement about that district.

7. Advocate Listing Terms

Advocates who subscribe to list on our directory agree to:

• Provide accurate qualifications, experience, and service details
• Maintain professional conduct in all client interactions
• Respond to parent inquiries in a timely manner
• Handle payment arrangements directly with families
• Comply with applicable laws and professional standards
• Not misrepresent affiliation with Find Parent Advocates

Listing advocates are independent professionals. We do not take a referral fee or commission on cases between parents and listed advocates.

We do not guarantee any number of parent inquiries, or that inquiries will arrive within any particular period.

Intended use of contact channels

Our directory is built so families can find and contact advocates. Inquiry forms, profile contact details, booking tools, and related messaging features exist only for parents and caregivers who are seeking special education advocacy for a child.

You may not use these channels to:

• Contact listed advocates to recruit them into another practice, agency, network, or employment opportunity
• Market products, tools, training, software, insurance, or other commercial offerings to listed advocates
• Pitch partnerships, affiliate arrangements, lead-sharing deals, or similar business opportunities
• Send promotional, sales, or other outreach that is not a parent or caregiver requesting advocacy help for a child

Applying for a listing

New advocates apply at findparentadvocates.com/advocate-apply after creating an account. The application collects practice and listing information, including a profile photo, location, plan selection, and agreement to these Terms.

The typical flow is:

1. Submit your application (saved as pending until payment)
2. Complete subscription checkout through Stripe (Basic or Professional)
3. After payment clears, your listing is activated automatically and advocate portal access is enabled
4. Your full public profile page may take up to 24 hours to appear everywhere on the site; you may appear in directory search sooner

Track progress at findparentadvocates.com/advocate-application-status. We may review applications for accuracy, policy compliance, or fraud before or after activation and may suspend or remove listings that violate these Terms.

Listing plans

Advocate directory subscriptions are billed through Stripe.

Basic ($10/month, monthly billing only)

• Directory presence in location-based search
• Parent inquiries delivered to your advocate portal
• Contact information on your public profile
• Client reviews on your profile
• Active status badge when your listing is current
• Core Market trends analytics (top locations, search activity, and a basic market snapshot)

Professional ($20/month or $192/year)

• Everything in Basic
• Verified badge after our review process
• Full profile editor and richer public profile
• Native consultation booking on Find Parent Advocates
• Sponsored posts in Find Advocates search (when available)
• Full Market trends analytics (map, rankings, opportunity cities, listing metrics, and tailored insights)
• Early access to courses and tools as released

Market trends

Market trends summarizes aggregated directory search and profile-click activity. Insights are estimates based on tracked platform events and may be incomplete or delayed. We do not guarantee that Market trends data will match actual inquiry volume, conversion rates, or business results. Feature detail may differ by plan. We may change, limit, or discontinue Market trends metrics at any time.

Some advocates may have legacy or promotional arrangements governed by separate written agreements.

Listing obligations

By maintaining a listing, advocates agree to:

• Pay applicable subscription fees on time
• Keep profile and business information accurate and current (including organization or legal entity name and related practice details)
• Monitor and respond to parent inquiries in a timely manner
• Keep subscription payments current. Non-payment may deactivate your listing
• Accept that listings may be suspended or deactivated for non-payment, outdated or incomplete business information, failure to respond to inquiries, or other policy violations

You may upgrade or downgrade plans according to options in your billing portal. Downgrades typically take effect at the end of the current billing period. Upgrades may take effect immediately with prorated charges.

8. Associate Advocate Terms

Associate Advocates are directly affiliated with Find Parent Advocates and provide services under our standards, separate from independent directory listings.

Associate Advocates agree to:

• Complete our vetting and training requirements
• Deliver services according to our policies and quality standards
• Maintain confidentiality of client information
• Document time and activities for billing purposes
• Participate in ongoing professional development

Specific engagement terms for each client are provided in a separate agreement. Associate Advocates represent Find Parent Advocates when delivering services through our in-house programs.

9. Parent Terms

Parents and caregivers using our platform agree to:

• Provide accurate information when searching or contacting advocates
• Communicate respectfully with advocates
• Use inquiry forms, profile contact details, and booking tools only to seek special education advocacy for a child in your care
• Pay independent advocates according to terms you agree on directly with them
• Understand that advocacy results cannot be guaranteed
• Share only information needed for an advocate to evaluate whether they can help

Use of the directory is free for families. We are not a party to contracts between you and an independent advocate.

Parent tools and contact opt-in

We offer public tools you can use without creating an account, such as the Florida FES-UA calculator. You can use a tool without asking to be contacted.

If you opt in, you ask us to introduce you to one listed independent advocate. We then provide your name and email to that advocate so they can contact you. Phone is included only if you provide it. That introduction is not a booked consultation, a paid engagement, or a guarantee that the advocate will take your case. You decide whether to talk.

Opting in is optional. You can decline or uncheck the contact option whenever you use a tool. If you do not opt in, we do not provide your name or email to an advocate from that tool.

If you are contacting advocates for any reason other than seeking advocacy for a child, you are not using the platform as intended. See Section 4 (User Conduct) and Section 7 (Advocate Listing Terms).

10. Booking and Scheduling

Professional advocates may offer consultation booking through Find Parent Advocates. When you book:

• You provide contact details and optional notes so the advocate can prepare for the consultation
• Appointment times are based on availability the advocate sets in their portal
• Cancellation and rescheduling policies are set by the advocate unless we state otherwise at booking
• Booking confirms a meeting time. It does not create an ongoing advocacy relationship or guarantee services beyond the scheduled consultation

Advocates may also link external schedulers on their profiles. Use of those tools is subject to the third party's terms.

Exploratory consultations offered under Families First pricing (before you sign an engagement agreement) are governed by Section 12, including the reschedule and no-show rules for that complimentary 30-minute call.

11. Payments and Billing

Independent advocate payments

For advocates listed in our directory, we do not process payments between parents and advocates. Payment terms are agreed directly between you and the advocate.

Advocate subscription billing

Advocate listing fees are processed through Stripe Checkout. After you submit an application, you complete payment for the plan you selected (Basic or Professional). Checkout is linked to your account so subscription status can be applied to the correct listing.

By subscribing, you authorize recurring charges to your payment method for the plan you select. Subscription details, plan changes, and cancellation options are available in your advocate portal and Stripe billing portal where applicable.

Associate Advocate services

For services provided by Associate Advocates, fees, rates, and billing practices are set out in your engagement agreement with Find Parent Advocates. Unless your agreement states otherwise, invoices are due within 30 calendar days of the date you sign.

By engaging Associate Advocate services, you agree to:

• Pay at the applicable hourly rate stated in your agreement
• Provide accurate payment information
• Pay invoices by the due date in your agreement or invoice
• Understand that time is billed in 15-minute increments
• Accept that billable time may include meetings, document review, school communication, preparation, and related advocacy work

Our standard rates, when not modified in your agreement, are $100 per hour (standard) or $75 per hour under Families First pricing (see Section 12).

12. Families First Pricing

Families First is our reduced-rate package for Associate Advocate services when cost is a barrier. The Families First hourly rate is $75 per hour (a 25% discount from our standard $100 per hour rate).

What the package includes for new families

For new families who begin under Families First pricing, the package includes:

• Ongoing advocacy at $75 per hour after you sign an engagement agreement
• One (1) complimentary 30-minute consultation before you sign, so you can decide whether to move forward (the "exploratory consultation")
• Up to two (2) hours of file review at no charge once you have signed an engagement agreement, applied toward document and records review for your matter

The complimentary consultation and complimentary file-review time are one-time benefits for a new Families First engagement. They do not renew automatically and do not apply to later matters unless we say so in writing. Unused complimentary file-review time has no cash value and is not refundable.

Exploratory consultation (before signing)

You may schedule the complimentary 30-minute exploratory consultation before signing an engagement agreement. Booking that call does not create an ongoing advocacy relationship and does not obligate either party to continue.

If you need to change the time, you must reschedule or cancel before the scheduled start time using the method we provide (for example, the scheduling link or an email to support@findparentadvocates.com). Advance notice lets us free the slot for another family.

Missed exploratory consultations

If you do not join the exploratory consultation on time and have not rescheduled or canceled beforehand, we will wait a reasonable grace period (typically 5 to 10 minutes). After that grace period, the appointment is treated as a no-show.

A no-show forfeits the complimentary exploratory consultation. To receive a 30-minute consultation after a no-show, you must first sign an engagement agreement. Once you have signed, that consultation is covered as part of your Families First engagement (subject to the rates and terms in your agreement). We are not required to offer another complimentary pre-signing exploratory call after a no-show.

Late arrival after the grace period may be treated as a no-show if the advocate has already released the remaining time. If you join within the grace period, we will use the remaining scheduled time; we are not required to extend the call past the original end time.

We may, at our sole discretion, restore a complimentary exploratory consultation in limited cases (for example, a documented emergency or a technical failure on our side). That exception is not guaranteed and does not waive this policy for future appointments.

We do not verify eligibility

We do not verify income or require documentation. Families may request this rate during a consultation if cost is a barrier. We trust families to choose the rate that fits their situation.

Examples of qualifying circumstances

The following are examples only. We do not limit the discount to these situations:

• Receiving federal or state assistance such as SNAP, WIC, TANF, SSI, or Medicaid
• Qualifying for free or reduced-price school meals
• Household income at or below 200% of the Federal Poverty Level
• Significant financial hardship, such as medical costs or recent job loss

Availability

Families First pricing may be subject to capacity limits. Standard pricing remains available without a waitlist.

We may modify or discontinue Families First pricing with reasonable notice where feasible. Changes do not affect complimentary benefits already earned under a signed engagement agreement, except as that agreement allows.

13. Refunds and Cancellations

Advocate listing subscriptions

Advocate subscriptions may be canceled at any time:

• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused time
• Annual Professional subscriptions are non-refundable after 14 days from initial purchase
• Plan changes follow options in your billing portal and may apply at the next billing cycle depending on your settings

Associate Advocate services

For services provided by Associate Advocates, fees are billed in accordance with your engagement agreement. Unless your agreement states otherwise, payment is due within 30 calendar days of the date you sign.

Delivered services

We do not issue refunds once advocacy services have been delivered. This includes amounts you pay before the invoice due date. Delivery means billable work performed on your matter, such as meetings attended, document review, school communication, preparation, or related advocacy tasks documented in your file.

Prepaid, undelivered services

If you paid in advance for services that were not delivered, you may contact support@findparentadvocates.com within 30 days of the payment date to request a review. We will consider requests in good faith. Any adjustment is limited to fees for documented, undelivered billable time and is at our discretion.

We generally do not provide refunds or credits when:

• The work was delivered as described in your invoice or file
• You missed a scheduled session without notice required by your agreement
• You no-showed a complimentary Families First exploratory consultation (see Section 12); that free slot is forfeited and is not replaced with a cash credit or refund
• An advocate reserved time or began preparation before you canceled
• The request is made more than 30 days after the payment date

Approved adjustments may be issued as a refund to your original payment method or as a credit toward future services, at our election. Nothing in this section limits remedies you may have under applicable law.

Unpaid balances

Unpaid invoices for services already rendered remain due and payable.

14. Limitation of Liability

Find Parent Advocates is not responsible for:

• Outcomes of advocacy efforts
• Decisions by schools or education agencies
• Quality of services by independent listed advocates
• Disputes between parents and independent advocates
• Content or conduct on third-party scheduling or payment tools
• Accuracy, completeness, or business results from Market trends analytics

For Associate Advocate services, we maintain quality standards but cannot guarantee specific educational outcomes. Results depend on many factors outside our control.

Not legal services: Advocates on our platform provide educational advocacy, not legal representation. For due process hearings or litigation, consult a qualified special education attorney.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE THE PLATFORM "AS IS" WITHOUT WARRANTIES OF ANY KIND. OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM YOUR USE OF THE PLATFORM IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

15. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and share information, including Market trends analytics and contact details you opt in to share from a parent tool.

16. Changes to Terms

We may modify these Terms at any time. We will post the updated Terms on this page and update the "Last updated" date. Material changes may be communicated by email or through the platform.

Continued use after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

Questions about these Terms: