Terms of Service

1. Agreement to Terms

Find Parent Advocates is operated by Team-Based, LLC ("we," "our," or "us"). By accessing or using Find Parent Advocates, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Our Services

Find Parent Advocates is a platform that connects parents with special education advocates. We provide the following services:

• A directory of independent special education advocates
• Tools for advocates to create and manage their profiles
• Communication tools between parents and advocates
• Educational resources about special education advocacy
• Direct advocacy services through our Associate Advocates program

Our platform includes both independent advocates who list their services in our directory and Associate Advocates who are directly affiliated with Find Parent Advocates. Associate Advocates provide advocacy services on behalf of Find Parent Advocates at our standard hourly rate.

3. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the security of your account and password.

You agree to notify us immediately of any unauthorized access to or use of your account.

4. User Conduct

You agree not to:

• Use the service for any unlawful purpose
• Harass, abuse, or harm other users
• Share false or misleading information
• Submit fake, fraudulent, or misleading reviews
• Impersonate another person or entity when submitting reviews
• Attempt to access accounts or data you're not authorized to access
• Interfere with or disrupt the service

Violation of these conduct rules may result in suspension or termination of your account, removal of content, and other appropriate actions.

5. Reviews & Verification

We encourage users to provide honest and constructive feedback about their experiences with advocates on our platform. Reviews are an important part of our community and help other users make informed decisions.

Review Guidelines

When submitting a review, you agree to:

• Provide truthful and accurate information about your experience
• Base your review on actual services received from the advocate
• Use respectful language and avoid personal attacks
• Not submit multiple reviews for the same advocate or service
• Not review advocates with whom you have no genuine service relationship

False Information Policy

Submitting false, misleading, or fraudulent reviews violates our Terms of Service. This includes but is not limited to:

• Reviews about advocates you have not actually worked with
• Providing false information during the verification process
• Creating fake accounts to submit multiple reviews
• Reviews submitted on behalf of others without disclosure

Enforcement

We reserve the right to investigate the authenticity of reviews and may contact users to verify their experiences. Violations of our review policies may result in:

• Removal of the review and loss of verification status
• Account restrictions or suspension
• Permanent ban from submitting future reviews
• Termination of account access

We may remove reviews that violate these terms without prior notice. Users who consistently violate our review policies may be permanently banned from the platform.

6. Advocate Terms

Independent advocates using our directory agree to:

• Provide accurate information about their qualifications and experience
• Maintain professional conduct in all interactions
• Respond to inquiries in a timely manner
• Handle their own payment arrangements with parents
• Comply with all applicable laws and regulations
• Not misrepresent their affiliation with Find Parent Advocates

Independent advocates listed in our directory are not employees or agents of Find Parent Advocates. They are independent professionals who set their own rates, terms, and availability.

Advocate Listing Plans

We offer three listing options for advocates who wish to be included in our directory:

Free Listing

Free listings provide basic directory presence at no cost. Advocates with free listings:

• Appear in search results with name, location, and contact details
• Do not receive a dedicated profile page
• Can be contacted directly by families through the platform
• Are not eligible for review collection or training library access

Professional Listing ($20/month, $192 annually)

Professional listings provide enhanced visibility and features. Professional advocates receive:

• Complete professional profile page
• SEO-friendly backlinks to business website and social media
• Ability to showcase services, experience, and credentials
• Parent inquiries delivered directly
• Review collection and display functionality
• Full access to the Advocate Training Library
• Templates and practice-ready materials
• Training badges displayed on profile

Pro + Coaching ($60/month, $576 annually)

Pro + Coaching includes all Professional features plus:

• Monthly private coaching sessions with Lead Advocate
• Strategic case guidance and consultation
• Personalized business growth support

Listing Terms

By maintaining a listing on our platform, advocates agree to:

• Pay applicable subscription fees on time
• Keep profile information current and accurate
• Maintain professional standards in all client interactions
• Not use platform resources for purposes outside of advocacy services
• Understand that listings may be suspended for non-payment or policy violations

Advocates may upgrade or downgrade their listing plan at any time. Downgrades take effect at the end of the current billing period. Upgrades take effect immediately with prorated billing adjustments.

7. Associate Advocate Terms

Associate Advocates are directly affiliated with Find Parent Advocates and agree to:

• Complete our vetting and training program
• Provide advocacy services in accordance with our standards and practices
• Maintain confidentiality of client information
• Document their time and activities for client billing purposes
• Follow our policies for client communication and service delivery
• Participate in ongoing professional development
• Accept clients as assigned through our matching process

Associate Advocates represent Find Parent Advocates when providing services through our service bundles. Specific terms of engagement for each client relationship will be provided in a separate engagement agreement.

8. Parent Terms

Parents using our platform agree to:

• Provide accurate information when seeking services
• Communicate respectfully with advocates
• Pay for services according to the agreed-upon terms
• Not share advocate contact information outside the platform
• Understand that advocacy results cannot be guaranteed
• Provide relevant documentation and information needed for effective advocacy

9. Payments & Billing

Independent Advocate Payments

For independent advocates listed in our directory, Find Parent Advocates does not process payments between parents and advocates. All payment arrangements are made directly between parents and independent advocates.

Associate Advocate Services

For advocacy services provided by our Associate Advocates, payments are processed through our platform. Our standard rate structure is:

• Standard Rate: $100 per hour
• Income-Based Rate: $50 per hour (qualification required, see Section 10)

Billing Terms

By engaging Associate Advocate services, you agree to:

• Pay for services at the applicable hourly rate
• Provide accurate payment information
• Pay invoices within the timeframe specified
• Understand that time is billed in 15-minute increments
• Billable time includes meeting attendance, document review, communication with schools, case preparation, and related advocacy work

We use secure payment processors for all transactions. By making a purchase, you authorize us to charge the payment method you provide.

10. Income-Based Pricing

We are committed to making quality special education advocacy accessible to families facing financial hardship. Our income-based pricing program offers a reduced rate of $50 per hour (50% off our standard $100/hour rate) to qualifying families.

Eligibility Criteria

Income-based pricing is available to families who meet one or more of the following criteria:

• Federal Assistance: Currently receiving SNAP (food stamps), WIC, TANF, SSI, or Medicaid benefits
• Free/Reduced Lunch: Child qualifies for free or reduced-price school lunch programs
• Income Threshold: Household income at or below 200% of the Federal Poverty Level for your household size
• Financial Hardship: Experiencing documented financial hardship (unemployment, medical expenses, single-income household supporting multiple dependents)

Application Process

To apply for income-based pricing:

• Complete the income-based pricing application form
• Provide documentation of eligibility (benefit award letter, pay stubs, tax returns, school lunch approval, or hardship explanation)
• Applications are reviewed within 2-3 business days
• Approval is valid for 12 months from the date of approval

Program Terms

By participating in income-based pricing, families agree to:

• Provide truthful and accurate information about their financial circumstances
• Submit required documentation to verify eligibility
• Notify us if their financial situation materially improves during the approval period
• Reapply annually if continued income-based pricing is needed
• Understand that approval is subject to program capacity and availability

Privacy & Confidentiality

All financial information and documentation provided for income-based pricing applications is kept strictly confidential. This information is used solely for eligibility determination and is not shared with advocates or other third parties. Documentation is securely stored and destroyed after the approval period expires.

Availability & Capacity

Income-based pricing is subject to monthly capacity limits to ensure program sustainability. When capacity is reached, approved families may be placed on a waitlist. Standard pricing ($100/hour) remains available at all times without waitlist.

Program Modifications

We reserve the right to modify, suspend, or discontinue the income-based pricing program at any time. Changes may include adjustments to rates, eligibility criteria, documentation requirements, or capacity limits. Active participants will be notified of material changes affecting their services with at least 30 days' notice.

11. Refunds & Cancellations

Advocate Listing Subscriptions

Advocate listing subscriptions (Professional and Pro + Coaching) are billed monthly or annually. Advocates may cancel their subscription at any time:

• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months or unused time
• Annual subscriptions are non-refundable after 14 days from initial purchase
• Advocates may downgrade to a free listing at any time

Associate Advocate Services

For advocacy services provided by our Associate Advocates, we offer a satisfaction guarantee:

• If you're not satisfied with the level of support provided within the first 2 hours of service, we'll work with you to match you with a different advocate at no additional charge
• Refund requests for the initial session must be submitted within 7 days of the first meeting
• Services are billed after delivery; you may discontinue services at any time
• Unpaid invoices for services already rendered remain due and payable

We reserve the right to deny refunds in cases where:

• Services have been substantially delivered beyond the initial session
• The request is made after 30 days from the initial service
• There is evidence of abuse of the refund policy

12. Limitation of Liability

Find Parent Advocates is not responsible for:

• The outcomes of advocacy efforts
• Decisions made by schools or educational authorities
• Quality of services provided by independent advocates listed in our directory
• Disputes between parents and independent advocates
• Any damages resulting from use of the service

For services provided by Associate Advocates, we strive to maintain high standards of quality but cannot guarantee specific outcomes in educational matters, as final decisions rest with schools and educational authorities. Our advocates provide support, guidance, and representation, but results depend on many factors beyond our control.

Not Legal Services: Associate Advocates provide educational advocacy services, not legal representation. If legal representation is needed for due process hearings or litigation, we can provide referrals to qualified special education attorneys.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and share your information.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform.

15. Contact Us

If you have any questions about these Terms, please contact us at: